Do you have an uptime guarantee?

We provide a 100% uptime guarantee on all Keynode Hardware and Network Connectivity.
If you server is ever offline for more then 4 minutes due to unscheduled hardware failure, or an unscheduled failure of the network please open a support request for a pro-rata credit for the downtime.
Specific exclusions exist where the network is working normally, but upstream issues, such as a Data Centre or Carrier failure or DDOS may impact customer routes to the cloud.


Next Guide...

Do you backup my data?

Each Resource Pool does come with Snapshot storage included, which you can use to take an image of your server at any time, or schedule it to happen for you. Snapshots can be used as backups or to clone or replicate a machine. They are a great tool but are not a substitute for your own backup…